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Owned and operated by Barlowka Corporation, we welcome every question about our outdoor collections.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit window of 5 to 8 business days. You will receive a tracking number by email once your order ships so you can follow its journey.
How can I track my order?
Once your patio furniture or grill ships, we send a confirmation email with tracking details. If you have not received that email within 3 business days of placing your order, please contact us and we will look into it.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on conditions and how to initiate a return.
Can I exchange an item for a different set or finish?
Exchanges are handled on a case-by-case basis within our 30-Day Returns window. Reach out with your order number and the item you would prefer, and we will walk you through the next steps.
What materials are your patio furniture sets made from?
Materials vary by collection and may include powder-coated aluminum, weather-resistant wicker, tempered glass, and fade-resistant fabric. Each product page lists the specific materials used so you can choose what suits your outdoor space best.
How do I care for my fire pit or grill?
We recommend covering your fire pit or grill when not in use and wiping surfaces with a damp cloth regularly. Specific care instructions are included with each product, and our support team is happy to answer any detailed maintenance questions.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
30-Day Returns
Not the right fit for your patio? Our 30-Day Returns window gives you time to decide, backed by our return policy.
